Sensitivity Training Course Overview

You need more than a passport to learn about the world around you. Being able to communicate with people appropriately on a day-to-day basis does not come naturally to everyone. If you would like to provide your team with advanced communication skills and a greater understanding of people and culture, then Oculus sensitivity training is for you!

It is important in today’s culturally diverse world that we learn how to interact appropriately and respect those around us. The Oculus team is made up of a variety of people from various backgrounds, preferences, and upbringings. We are happy to support and train organizations that want to provide detailed workplace sensitivity standards and expectations. Our sensitivity training programs will review appropriate communication skills and accepted behaviors. Some of the training opportunities and programs available for customization are:

  • Accessibility Respectfulness
  • LGBTQ2+
  • Preventing Sexual Harassment
  • Respectful Work Environment
  • Workplace Bullying
  • One-on-One Sensitivity
  • Management & Leadership Sensitivity
  • Cultural Sales & Service
  • Cultural Sensitivity within the Workplace (Internal Team) 

Doing Business with:

  • Asia
  • Australia
  • Europe
  • North America
  • South America

All of these sensitivity training programs are designed to provide support and direction for specific areas of concern within your company. Watch your team members evolve and learn from the world around them. Sensitivity and workplace training can open your business to new customers and keep your team focused on growth. Your sensitivity training program by Oculus will be customized to cover your business' particular needs and wants.

What could your team walk out the door with?

  •  A better understanding of what is appropriate in the workplace
  •  The ability to take proactive actions to protect the rights of others
  •  An understanding that doing nothing is doing everything
  •  Advanced communication skills
  •  Increased awareness of customer/staff needs & wants


Delivery Options

Sensitivity training can be delivered with the options below


<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you.


A trainer via the web


24/7 pre-recorded learning


Unlimited Training Topics

Our sensitivity training programs already include many great research-proven topics for you to choose from. But we don't stop there. If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely custom to your brand or operating standards.

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What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live sensitivity training courses are customized to meet your needs and address your specific goals. That should make change easier for you.

100% Customization

Online Availability

We know it is hard to train everyone at one time in one place, that is why you have the option to turn your sensitivity training into an e-learning course. WOW! Our instructional design team can work with you to design a custom sensitivity training video. Wait, don't think that this is a PowerPoint presentation turned into an e-learning course! Our e-learning is filmed in our production studio and professionally edited so that your training is engaging, polished and worth watching.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook, we provide some great work tools to use at their work station. Plus, if you make customizations to your training program, you can work with your account manager to have all of your details updated. We never charge extra to provide you with the tools you need to succeed!

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our sensitivity training programs include those hard-to-write SOP documents for your viewing pleasure. No more outdated handbook at your office!

Standard Operating Procedures


Our trademarked IMPRESS and RESPECT sensitivity training programs will train your team members with an easy to understand and memorable method. IMPRESS and RESPECT typically cover all of the training concepts you might need, but we are always happy to customize some of the details to ensure that it fits with your brand standards!


Training packages are available to ensure your training is reinforced.

1. 4 x 40-minute trainer-led webinars
2. 4 x completion certificates

Monthly Membership/Yearly Commitment
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Sensitivity Training Topics

We have tons of great sensitivity training courses that will be a great fit for you and your team. Take a look below at some of the most popular topics that we train or have us design something specific for you.




Gossip: Am I at Work or in High School?: Dealing With the "Mean Girls" in the Workplace.
By Joy Marlinga Gossip. Let's face it; it is part of our everyday lives and is usually associated with a negative connotation. What creates gossip, are conversations about someone else that includes facts that may not be true. However, gossip is not...

How long does it take to custom design a course?
Generally we can custom create a webinar within 10 business days. Live training and e-learning take 6-8 weeks to create....


Read more FAQs

During this sensitivity training session, we will review how to interact respectfully and foster a comfortable environment for those individuals who need special attention or have disabilities.

In this training session, we will review how to deal with workplace stress and anger in an appropriate manner. The session will provide the tools to cope with anger and reduce stress. We will teach your team members to vocalize their current situations to others in a calm and constructive manner.

The ability to connect with others will dramatically improve your workplace environment. We will explore how to connect with others through shared experiences to create a positive and fun-filled workplace.

Not every interaction will be a positive one, and perhaps your coworkers are facing emotions that are making their day a little difficult. We can help you deal with team members who are having a bad day and help you place yourself in their shoes while maintaining a professional distance.

We often have a message we would like to get across to our coworkers, but do we always do so in the right manner? In this sensitivity training module, we will discuss methods for respectful email, in-person, and telephone communication, along with etiquette techniques that will ensure you are sending the intended message.

We shall teach your team that it is not just what you say, but also how you say it and what you do. Actions and attitude speak louder than words, and it is important that teams can look at themselves and understand the real impression they are conveying with their customers and coworkers.

It doesn’t matter what you speak; the language of service is the same. We will teach you how to deal with incoming customers and coworkers who don’t speak your language and how you can provide a respectful and positive experience without saying a word!

You might think that bullies only exist on the playground, but they can be found in the workplace as well. In this session, we will show you how to deal with a workplace bully; how to set clear boundaries and what to do if your boundaries are being crossed. If you are a bully, we will discuss which actions, words and behaviors are not acceptable, and what steps you must take to change.

The modern workplace is made up of an array of different cultures. In this session we will review the importance of being inclusive, so all cultures within your organization are respected. We will provide you with tips and education, allowing you to interact respectfully and better understand new cultures.

The sexual orientation of your team members should not determine the way in which you or others interact with them. In this sensitivity training session, we will discuss the stigma associated with LGBTQ2+ colleagues, and provide examples of how to house a supportive and inclusive work environment for everyone.

The workplace is full of team members from all walks of life. Here, we will look at the general concepts around interacting with and respecting all generations. We want to help you create a safe and constructive environment for everyone to achieve their goals, learn and share their knowledge to produce results.

No one likes to deal with harassment in the workplace, especially sexual harassment. In this session, we will review how to set boundaries with coworkers; how to recognize if you are a victim of sexual harassment; and what to do or whom to speak with to ensure your security. We will also review the idea of harassment, some indicators and which thoughts and actions are inappropriate for the workplace.

You could be training right now!

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