We make change easy.
Training Areas
Harassment prevention & DEI
Manager, team & front-line
Manager development
Bystander & workplace
Culture & behaviour change programs
Service standards & brand excellence
Multi-property roll-outs & brand audits
Customer service training covers communication, empathy, de-escalation, problem-solving and inclusive service. Here are the 10 skills every team needs, with a free ROI calculator and a downloadable course outline from Kevin James.
What Training Is Needed for Customer Service? The Complete Guide Read More »
What is sensitivity training? The Ultimate Guide to Sensitivity Training: Boost Workplace Harmony and Inclusivity Sensitivity training is a vast topic that can be confusing when attempting to understand its purpose, how it will benefit your organization, and what steps you can take to introduce a dynamic program that genuinely fits your workplace. By Kevin
What Is Sensitivity Training? 100% Free Guide by Oculus Read More »
Woke Culture Meaning & History Should sensitivity training be considered WOKE? Unless you have been living without a connection to news, social media, or person-to-person conversations, you have probably run up against the term “WOKE!” Just as “LOL” became a part of our everyday language, it seems the term is here to stay. How you
Should sensitivity training be considered WOKE? Read More »
Shifting customer service training online. The ultimate guide to creating practical and dynamic online customer service training. Training is vital for organizations focused on customer satisfaction. However, many modern and growing companies face the decision of whether to transition their customer service training online. This guide will explore the benefits of online training for your
Customer Service Training Online Read More »
100% Free Guide Respectful Workplace 11 min read Inappropriate Conversations at Work: the 9 topics to avoid A clear, practical guide to the inappropriate conversations at work that quietly get people and organisations into trouble: what counts, why they matter far more than most teams think, the nine topics to steer around, and how to
Inappropriate Conversations at Work: 9 Topics to Avoid Read More »
8 benefits of working with external training companies! Should you develop your training internally or work with external companies? By Kevin James Saunders, Global Learning & Support This article was written by a human. Do you currently have an external training program, or are you looking at some quotes for a program? You may be
8 benefits of working with external training companies! Read More »
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Protected: Hashtag Paid – Webinar Summary Read More »
Thank you for training with us, Accor Team! Review some of the selected presentation slides below:
Accor Reservations Training Read More »
Selling rooms over the phone should be easy, right? People call in and ask about your room rate. You provide the price, and they either accept or decline. If your hotel operates this way, then there might be some major improvements needed. Online bookings platforms are excellent for business, simplifying the comparison of prices, rooms,
Eight top hotel room selling techniques! Read More »
“Give me a refund…NOW!”“I want to speak with a manager!”“If you don’t give me a discount, I will write a bad review!”“I have 100K followers! They aren’t going to be happy to hear this!” Yikes! Dealing with demanding customers is going to happen. We have all watched those entertaining individuals labeled “Karens” on social media
Dealing with difficult customers training tips Read More »
