Communication Skills Classes
Live Communication Skills Training
60-Minute Custom Course:
$598
- 100% Customized At No Extra Cost!
100% Customized & Syllabus Approval
Expert & Experienced Trainer
Group or 1-on-1
Certification & Assessments
ABOUT THIS COURSE
Be bold and consider your communication techniques!
Communication skills are fundamental to how we engage with others, but most of us only think about how we communicate if there is a problem. Even then, self-awareness of how others perceive our communication approaches can be clouded by our preferences, urgent task needs, and personality.
Our custom communication skills classes open the discussion about what is needed to be thoughtful, proactive, efficient, and more sincere communicators within a modern work environment.
Our improving communication skills sessions help provide your team with progressive connection tools to thrive within an ever-changing environment.
What is an example of communication skills classes? Watch this short video clip above.
Enhance Essential Communication Skills
Reflect on your communication skills to transform into a communication superstar!
#respect #global
Our courses teach the fundamentals of inclusive communication and how to adopt a global perspective, emphasizing the importance of respectful communication.
#intent #perception #connection
Learners will consider the contrast between their intentions and how others perceive them and how to tailor their approach depending on the audience.
#listening #measure
One of the most essential parts of good communication is being a good listener. This course will help you learn the basics of active listening and how to use it to make better decisions in your interactions with others.
#time #place #choice
Direct communication is great, but it's not always the best approach. This course will help you learn when, where, and how to communicate effectively for better results.
PROCESS
100% Custom!
Experience the custom training difference! Our communication skills classes are tailored to meet your exact needs, whether it’s a group training or an individual timeline for change. What are you waiting for? Sharpen your communication skills today!
reviews on
Discovery
Concept
Approval
Design
Our process is proven to work since it is truly customize from start to finish.
Concept
We develop a personalized curriculum and program tailored to your objectives based on our discussions.
Discovery & Research
We meet with you and your stakeholders to understand your requirements and goals. We also integrate insights on changing customer habits from sources like tripadvisor, yelp, or surveys.
Approval
We present you with a potential syllabus, listen to your feedback, and make any changes. You always have the final say.
Design
Once you approve, we will create a unique and impactful program.
The process begins again with each training event!
The Fundamentals of Communications
Introduction & Basic Review
Being able to communicate with people appropriately on a day-to-day basis does not come naturally to everyone. Provide your team with advanced communication skills and a greater understanding of people and culture.
COMMON AND POPULAR MODULES INCLUDE:
Intro: Thinking About Communication.
Communication is an essential aspect of our day-to-day lives. We can communicate our thoughts, feelings, and ideas to others. In today's fast-paced world, it is easy to forget the importance of effective communication, but it is crucial for building relationships, solving problems, and achieving our goals.
Intent Vs. Perception
Effective communication requires carefully considering both the sender's intent and the receiver's perception. It is essential to ensure that both parties understand the message being conveyed in the same way to avoid any misunderstandings or unintentional mistakes.
Active Listening
Don't overlook listening! Learn the art of active listening to truly understand others and cultivate meaningful connections to build better relationships!
- What is active listening?
- Benefits of active listening.
- Understanding the speaker's point of view.
- Paying attention to verbal and nonverbal cues.
- Asking open-ended questions.
- Paraphrasing to ensure understanding.
- Distractions.
Global and Professional Thinking
To be successful in a modern workplace, our thinking must follow global and professional guidelines. The module will review the essential considerations.
- Norms: Community & Personal Norms Vs. Universal Thinking.
- Welcoming Globalization: Cultural Differences and Diversity.
- Cross-Cultural Communication: Developing Cultural Intelligence Skills.
- Leading Multicultural Teams.
Communication Factors
Factors influencing our communication processes include cultural background, individual personality, emotional state, and even physical surroundings. In this model, we will discuss the elements that can significantly shape how we express ourselves and interpret the messages of others.
- Personalities: Individuals are diverse, and how they naturally communicate will vary!
- Generational: Consider the communication barriers and preferences that exist between different generations.
- Culture and Community Norms: Learning about differences in communication and establishing connections between people from all backgrounds is critical.
- Modes: An in-depth review of respectful communication considerations when engaging virtually versus in person.
Leadership Training
Our communication skills classes can be further enhanced with customized strategies for leadership, which can significantly improve leadership effectiveness.
Being Mindful Of Our Impact
Approach
It is important to be mindful of the messages we send through our communication. We need to constantly evaluate the impact of our words, tones, and messages on the emotions, perceptions, and actions of those around us.
COMMON AND POPULAR MODULES INCLUDE:
Tone, Attitude & Sounds
Let's talk about the power of tone! The way you express yourself can completely alter the message you're trying to convey.
- Volume & Speed What implied messages does pace and magnitude send to others.
- Reactionary Sounds: Does your communication come with sound effects?
- Closed Conversations: Robotic and Transactional Interactions.
Mirroring
Are you mirroring what you want to see or what you see? Let's review the science of mirroring
Body Language
What message does your body language convey? You might be surprised by the impression you're making. Do your stares make someone uncomfortable, or are you communicating annoyance with your eyes? Let's discuss this within this module.
- Eye Contact: Dismissive looks are belittling and microaggressions that no one appreciates.
- Face: "Focus face," smiles, and facial expressions.
- General: Your body can bully, intimidate, or embarrass someone! Have you ever not turned to acknowledge someone because you didn't want to give them the time of day?
Right Time
Timing plays a crucial role in delivering a message successfully. The right timing can make a message more effective.
Right Time
Timing plays a crucial role in delivering a message successfully. The right timing can make a message more effective.
Right Approach
Is respect earned? We don't think so. Within our work environment, we must respect all people at all times.
- Negativity Bias: Let's discuss methods to avoid negative thinking and tips for a positive approach.
- Assume Positive Intent: We should assume positive intent when people connect with us and adjust our approach to receiving information.
- Indifference: Are you indifferent to someone, their needs, and what they have to say? Your indifference sends a clear message of disrespect.
- Disrespect through distractions.
- Biases.
- Emotional hijacking.
- Condescending conversations ("controlsplaining" or "powersplaining.")
- Exclusion
- The art of confirmation: How and when to react.
Right Speech
Choose your words wisely to maintain a positive workplace relationship. Let's review the basics and more.
- Yes-First: Maintaining A "Yes-First" Approach.
- Professional Words Vs. Community Language.
- Slang & Jargon.
- Lecturing Language: Do you include passive-aggressive remarks to belittle or embarrass others?
- Sarcasm.
Bullying at Work
Does your approach embarrass, intimidate, or exclude? You might be bullying in your communication approach.
Consistency
Are you consistent? How can others know how to react? Don't be a wild card in your professional environment; reap the benefits of consistency.
Effective Feedback
The importance of open dialogue when offering constructive feedback and its impact on personal and professional development.
Communication Carrots
Do you create stress and anxiety when you dangle "communication carrots?" Don't stress others by creating "unknowns" in your communication or planning.
Connection & Team Bonding
Relationships
Relationship building at work is a necessity. These communication skills courses will discuss the importance of building relationships and getting to know your team members better professionally. It’s uncomplicated, but it greatly influences how others communicate with us.
COMMON AND POPULAR MODULES INCLUDE:
The Politics Of Communication
It all starts with being likable and earning respect, two critical elements in effective communication.
Building Relationships
Let's talk about building rapport and trust.
- Baseline Relationships: Do you have to like and be friends with everyone? No! However, forming a baseline relationship to establish trust and empathy is beneficial to clear communication.
- Reputation Management. Managing how people see you can also drive how they respond to and perceive your messages.
Celebrating Others
Great communicators celebrate wins and encourage you during times of stress! Create a plan!
Empathy
We can't be all technical and without emotion. Empathy is crucial! Consider people's feelings when communicating.
Engaging In Conversation
Engaging in social conversations and learning about others is important for connecting in the workplace and life. In this module, we will discuss safe zone topics and how to find common ground to make conversations easier.
Accountability & Conflict Resolution
Breakdowns
Let’s face it- things will sometimes be flawed. We have to be open and willing to face communication breakdowns. Our communication skills classes can help!
COMMON AND POPULAR MODULES INCLUDE:
Conflict Resolution
Have difficult and uncomfortable conversations in a structured manner, addressing the emotional impact, crafting solutions, and maintaining dignity for all involved.
Accountability & Apologies
We know that communication breakdowns happen. When things break down, it is important to take accountability. Understanding how to think about and craft a genuine and appropriate apology is important. We will review how to genuinely apologize, connect with emotion, remove excuses and more.
Eradicating Excuses
Let’s face it; the only person listening to your excuses is you! In the workplace, we should be accountable for our actions. We need to eradicate all of our excuses. We will talk about the “but..”, “When I was…” etc. that we use to defend our bad behaviors.
Directness
Do your candid opinions and words harm, hurt, or offend others? There is a time and place for direct communication, and we should develop emotional and professional awareness to measure the appropriate time, place, and audience.
Warning Signs
How do you know when there has been a communication breakdown? Have you offended or upset someone? People don't always state when they feel uncomfortable, but there can be warning signs. This module will discuss how someone may be feeling disrespected and the actions you can take.
Handling Uncomfortable Conversations
How to approach someone directly during a communication breakdown.
- Delays. When you need time to respond.
- Expectations. Letting go of expectations during breakdowns.
- Coping with emotional reactions.
- Technical Vs. Emotional impacts of a breakdown.
Communication Microaggressions
Some actions can make people uncomfortable and lead to a build-up of barriers. Let's review:
- Minimizing Emotions.
- Justifying bad communications.
- Intimidation.
- Embarrassment.
- Exclusion.
- Avoidance & Silence.
Dealing With Abusive Individuals
Dealing with conflict is different from dealing with abusive. This course will help!
- How to determine if someone is crossing the line.
- How to stay safe.
- Maintaining dignity while establishing that a specific behavior or action is unacceptable.
- How to respectfully provide a warning that an interaction will end.
- When to end a conversation and walk away from the situation.
Consequences: Actions and Words Matter
We can say and do as we please, but that doesn't mean we should not consider others and our environment. Everything you do and say will have consequences. If you create a storm, you will have to be a part of the messy "clean-up." In this module, we will review respect at work, why intention matters, forgiveness, reputation management and more.
Online, Chat & Text
Virtual Communications
These communication skills classes will discuss the importance of maintaining respect with our virtual communication methods. We will discuss how shorthand slang can be interpreted in many different ways.
COMMON AND POPULAR MODULES INCLUDE:
Selective Virtual Communication
lthough it's easy, it's important to know when virtual communication is not the best option.
Caps, shorthand, emphasis, commas, and emojis!
Symbolism is real! You must thoroughly understand your written language when you communicate without a verbal tone.
Why Timing Matters
Respect the time of others.
- When setting deadlines, have reasonable expectations.
- Send emails at the "right" and respectful times.
- The importance of replying promptly.
Greetings, Salutation, and Respect
Clarify your tone by including some simple salutations.
- Use the person's name plus a salutation.
- Make an engaging statement.
- Include proper manners and politeness
- A general review of respectful communication and within/on social media, email, texting & messaging platforms.
Follow-up and Confirmations
Everyone has different needs regarding follow-up and confirmation notifications. What does that look like for you?
- Ask for follow-up and respect the people who are asking.
- Don't keep people waiting. Provide updates if you can't make a deadline.
- To copy or not to copy! The dangers of cc and reply-all
Coaching & Support
Tools & Tips
- The Compliment Sandwich. When providing feedback, make it a positive experience using the compliment or feedback sandwich.
- Communication Snapshot. Want to understand those around you better? Use the Oculus communications snapshot to learn about individuals and their communications preferences.
- Positive Engagement Statements. Creating engaging statements to set the right tone with others daily.
Need more options to add to your effective communication skills training? Check out all of our sensitivity training options.
Pricing
What does Communication Skills Classes cost?
- We recommend starting with a live, trainer-led webinar.
- Most cost-effective option to provide targeted support.
- Can be ready within three business days.
- Scheduled with an expert trainer.
- Single session or series of coaching over time.
- Train from anywhere.
- Most flexible option for scheduling your preferred date and time!
Live Communication Skills Classes
60-Minute Custom Course:
$598
Including 10 learners
Package your services together into one contract and save!
What Communication Skills Classes delivery options are available?
Coaching
Live, Trainer-Led. Schedule one-on-one coaching for a struggling team member.
Videos
Recorded. Create custom videos for your team with the help of our experts.
Communication Made Easy!
Supercharge your team by mastering the art of communication! Don’t miss the chance to transform your interactions and achieve greater business and personal success. Get in touch to learn more!
Kevin James is one of the lead trainer specialists of Oculus Training with over 20 years of experience developing custom workplace training programs across Canada, the United States and Europe.
Client around the globe love us!
