We make change easy.
Training Areas
Harassment prevention & DEI
Manager, team & front-line
Manager development
Bystander & workplace
Culture & behaviour change programs
Service standards & brand excellence
Multi-property roll-outs & brand audits
Live, human-led sensitivity, communication, customer service and hotel & hospitality programs. 100% custom, approved by you before a single learner sees it.
No program is developed without your signature. If it's not perfect, we rework it.
That is what Custom · Guaranteed · Human actually means.
Live, human-led training built around your team. Each program is a starting point, not a script.
Harassment prevention and respectful workplace programs built around your real incidents and jurisdiction.
Manager, team and front-line communication, active listening, coaching for performance, leading change.
Service fundamentals, 5-star service, loyalty, upselling, personalization and proactive thinking.
Multi-property roll-outs and brand audits. Where the bar stays high across operations, F&B and front office.
Need something outside these four programs? We design entirely bespoke training around your industry, your incidents and your team. Any topic, any audience, fully approved by you before delivery.
Pick a question. Owlene has answers.
Boxed training is quick and automated. Custom training is built. Pick the benefits that matter to your business and watch them pile up then see what 10 years of data actually returns.
The 1,000+ locations number is the scale. This is what the work actually returns. We tracked 6 clients across 10 consecutive years and 6,000+ mystery shopping calls. Same trainer. Same rubric. Year over year. Confidence, revenue and loyalty all moved together.
“ The difference between Year 1 and Year 10 is not luck. It is consistency.
Custom training that scales with your team. No minimums, no maximums, no one-size-fits-all delivery model.
Private. Confidential. Personalized.
Private development sessions with a senior trainer. Confidential, focused on one person's growth arc, not a class.
Vancouver HQ. Sevilla office. One trainer who shows up, on five continents.
Trained mystery shoppers call, email or visit using scenarios built for your brand standards. Findings come back as scored reports and feed straight into the next training cycle. Training and measurement, same engagement, no second vendor.
Built around your brand standards and the moments that matter to revenue. Reservations, F&B, front office, spa.
Quantitative scoring plus narrative findings. Audio recordings included. Send to ops, send to L&D, send to ownership.
PDF & WebReal recorded calls and patterns become next quarter's scenario library. Training and measurement, one engagement.
Phone, email, in-person visits and online reviews. Multi-property roll-outs and franchise-wide programs included.
Every learner gets notices the moment their results land, can ask back, and sees their own progress.
We score the competition on the exact same scorecard. Apples-to-apples comparative data so you know where you really stand in your market.
Two heads. One's a Coach, one's a Hoot!
Reviewed by a real coach, summarized by HOOT AI. Expert tips, pattern spotting and call-over-call comparisons surface inside every report so coaches can act fast.
Most training fades the second the trainer leaves. The 1-on-1 reinforcement call is what changes that. Short. Private. Focused on the one thing that did not land for that learner. Micro-learning that meets resistance head-on.
Bespoke video courses produced for your team. Custom-scripted, custom-shot, multi-language, multi-property. Yours to keep, with no SaaS lock-in, no annual fees, no per-learner pricing creep.
CC
"Our Oculus training is always fun, engaging and very effective. Our whole team enjoys the sessions, and as soon as Kevin James leaves we can't wait to have him back to teach us more about five-star service. Gracias from the border city!"
JSR Financial
"An amazing resource for developing branding strategies and effective communication skills. Helped our financial advisors strengthen their relationship with clients, with a positive impact on professional growth and company culture."
Abigail's Inn
"The Oculus team are an instrumental training tool in helping our Front Desk achieve and sustain a higher level of customer service than we would otherwise achieve using in-house resources."
"Oculus Training are SUPER stars. Our teams are raving about how much they have learned."
"The training offered by Oculus is world class."
"Great to finally have a trainer to ask questions."
"Kevin and his team are highly professional and knowledgeable."
"The trainer was very friendly and was able to respond to my questions."
"Perfect for online training. Customizable to fit our needs."
"Our strategic relationship really paid off in better-trained staff."
"Above and beyond exceptional Service, evident in the staff almost immediately."
"Excellent and fun training!"
"Oculus Training are SUPER stars. Our teams are raving about how much they have learned."
"The training offered by Oculus is world class."
"Great to finally have a trainer to ask questions."
"Kevin and his team are highly professional and knowledgeable."
"The trainer was very friendly and was able to respond to my questions."
"Perfect for online training. Customizable to fit our needs."
"Our strategic relationship really paid off in better-trained staff."
"Above and beyond exceptional Service, evident in the staff almost immediately."
"Excellent and fun training!"
Your free discovery call
We'll talk through your team, your training goals, and what a 100% custom solution — live training, e-learning, or mystery shopping — looks like for your organisation. No deck. No pitch. Honest fit-check at the end.
or call 1-888-OCULUS-4What happens on the call
Your team. We learn about your people, your culture, and the behaviours you need to change.
Your goals. What the training needs to accomplish, what has been tried before, and any compliance requirements.
Your programme, sketched live. Topics, tone, timeline, and scope outlined in real time so you leave with something concrete.
Honest fit-check. We tell you whether a custom programme is the right answer for your team right now. If it is not, we will tell you that too.
