Spa and Salon Training Course Overview

Trying to get others to relax can be a tough job when you have your own business to worry about. The Oculus training program for salons and spas can help you generate additional business and revenue through superior customer service so that you can relax and enjoy what the day brings!

Customers have many options to choose from when they are looking for spa or salon service. When a customer decides to visit your location, it is important that your staff is trained to turn every visit into a recurrence. The Oculus IMPRESS™ the GUEST training for spas and salons can help you generate more business through increased appointment conversions and leave lasting customer impressions to gain customer loyalty.

With your business in mind, we will create a customized learning evolution plan that will help you turn your salon or spa into a prestigious service provider that customers are lining up for. 

During this program, we can cover some of the following areas:

  • Reception and scheduling customer service.
  • Ambiance and area quality control.
  • Service in the chair.
  • Pre-appointment preparations.
  • Attendant sales and product knowledge review.
  • Post-appointment follow-up.

Through our onsite assessments and telephone mystery shopping, we can determine what adjustments will help your location garner more business and gain an edge over its competitors.

What could your team walk out the door with?

  •  The ability to personally connect with your customers.
  •  How to welcome someone from the moment they step inside.
  •  How to upsell appropriately and consistently.
  •  Advanced request fulfillment.
  •  How to follow-up to ensure satisfaction with their service.
  •  How to present and sell associated products and services before customer departure.

Delivery Options

Spa and salon training can be delivered with the options below

<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you

<b>Webinars</b>

Webinars
A trainer via the web

<b>E-Learning</b>

E-Learning
24/7 pre-recorded learning

 

Unlimited Training Topics

Our spa and salon training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customized to your brand or operating standards.

Read More About Custom Training

 

What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live salon and spa training courses are customized to meet your needs and address your specific goals.

100% Customization

Online Availability

We know it is hard to train everyone at one time, and in one place, that is why you have the option to turn your sales training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our training programs include those hard-to-write SOP documents for your viewing pleasure.

Standard Operating Procedures

IMPRESS & RESPECT

Our trademarked IMPRESS and RESPECT salon and spa training programs will train your team members with an easy to understand and memorable method.

IMPRESS & RESPECT
 

Training packages are available to ensure your training is reinforced.

$238
Monthly Membership
Get Quote

You could be training right now!

You might have the touch, but do you have the sales and service skills?  We can help you with that part!

Contact Us

 

You have the ingredients to make everyone feel good!

We have the ingredients to make your bank account feel good! Contact Us to start building your training program.