Telephone Mystery Shopping
Ring, ring, ring! Opportunity is calling!
Learn by listening in and give your team members the opportunity to grow through ongoing training.
We love telephone mystery shopping here at Oculus because we feel it provides your learners with opportunities to improve! That’s why we don’t call them mystery shops, but rather “opportunity calls.”
Begin with a free success call!
Your account coach will help you determine how you would like us to score!
& Reports Types
We have your reporting needs covered!
1 Call Credit
1.5 Call Credits
2 Call Credits
Need extra drilled-down reporting, reviews, downloads, the ability to update and historical detailed information?
Add our web-based reporting for only $18 per month!
Unlike the competition, our shoppers actually sound like real customers.
Anything and everything!
Your business is complex, and calls vary! We get that! Depending on your needs, your telephone mystery shopping can include a variety of scenarios.
We will call with a general sales inquiry on your services.
We call to make an appointment for your services.
How does your team handle requests? Let’s ask!
Not all calls are happy ones. We can complain.
We call you and make a booking at your location.
What happens when callers cancel? Let’s find out
NEED SOME EXTRA COACHING?
Practice with a live, expert coach.
Live practice with an expert!
Just sit back and relax! Your results are on the way!
Once your audits are completed, we will notify you.
Did you know that our mystery shoppers only have a scenario to go by and don’t see the training criteria? We record the calls, and by keeping the shopper in the dark, we can have them act and sound more like a real customer. It’s that simple!
Call credits are easy! Depending on your needs, you can trade in your call credits for different types of calls. If you want our signature IMPRESS call telephone mystery shopping report, it’s just one credit. If you would like comparison reporting and competitor details, that would pull two credits from your bank! You can change your call types with only 30 days notice.
- 100% Custom
- Tone & Grade
- Coaching Tips
- Audio Recording
- PDF Report
- Email Alerts
Telephone Mystery Shopping.
Dial 1-888-OCULUS4 to get started.
Take your telephone mystery shopping to the next level with a coaching and advanced report data!