Leadership Training

Help your managers become true thought-leaders. Our custom-built leadership training courses are designed to help your team build the skills they need to succeed in today’s changing business world. We focus on practical leadership topics, including communication, change management, strategic thinking, emotional intelligence, and team management. Stop “managing” and start actively coaching your team!

Live Leadership Training

60-Minute Custom Course:

$598

100% Customized & Syllabus Approval

Local, Federal and SOP Compliance

Expert & Experienced Trainer

Group or 1-on-1

Certification & Assessments

What is leadership training?

Leadership training helps leaders build on what they already know. Good programs use research, team input, and company goals to meet current needs and grow expertise. When leadership training is relevant and supportive, it encourages positive change and helps reduce pushback.

Leaders should leave the training with:

Strengthened leadership skills that build on existing knowledge and experience.
Increased confidence in applying advanced strategies to real-world challenges.
A stronger ability to guide change and motivate teams, making it easier to overcome challenges.
Improved communication and decision-making aligned with organizational goals.
Better adaptability to new industry trends and changing guest needs.

Key Takeaways

Why: Leadership training is a great way to enhance management skills and provide a thought-provoking conversation about modern-day management.
Topics: Popular topics include general leadership skills, effective communication, conflict resolution, time and performance management.
Custom: Custom leadership training provides the greatest benefit. At Oculus, we work with you to custom-design our courses to meet both the leader’s and organizational needs, using up-to-date standards and research.
Delivery: You can choose to have leadership training delivered live or through pre-recorded e-learning. We also offer one-on-one coaching and group sessions.

Cost: Options start at $598.

Table Of Contents

Last Updated: October 27, 2025

Kevin James

Kevin James is one of the lead trainer specialists of Oculus Training with over 20 years of experience developing custom workplace training programs across Canada, the United States and Europe.

All Posts

Leadership Fundamentals

Course

1-6 hours

The Politics of Leadership

Explore the dynamics of influence, power, and negotiation that shape decisions. You’ll learn practical strategies to navigate political environments, build alliances, and lead with integrity.

Learning Outcomes:

The ways in which power, privilege, and elevated expectations affect a leader’s reputation within the team.
Strategies for managing workplace relationships, maintaining neutrality building trust and establishing clear professional boundaries.
The influence of a leader’s attitude and actions on team engagement and performance. Learn how to build credibility and respect.

Course

2-6 hours

Coaching for Performance : Fundamentals

Gain practical skills to plan, conduct, and follow up on coaching sessions, using coaching principles that drive performance.

Learning Outcomes:

Define the fundamental principles of effective coaching, including consistent coaching techniques, the importance of celebrating success, and fostering a positive coaching environment.
Apply practical strategies for providing feedback, conducting in-person and virtual coaching sessions, and supporting ongoing team development.
Demonstrate the ability to plan, schedule, and execute coaching sessions that promote accountability, growth, and appropriate recognition for team members.

Course

1-6 hours

Goals That Win: Setting Achievable Goals and Milestones

Learn practical strategies for setting achievable objectives, overcoming setbacks, celebrating wins, and building a culture where everyone feels empowered.

Learning Outcomes:

Learn how to set realistic goals and actionable milestones that motivate your entire team.
Understand how to give constructive feedback and handle setbacks in a supportive, human way.
Build a culture of open communication, accountability, and ongoing growth—so every team member feels valued and empowered.

Course

1-4 hours

Progressive Discipline: Fair & Effective Conversations

Practical tips on how to use progressive discipline to set clear expectations, have fair and respectful conversations about discipline, and tell the difference between incompetence and misconduct.

Learning Outcomes:

Review how progressive discipline and coaching can help solve workplace conflicts, set clear expectations, create learning opportunities, and boost performance.
Learn how to prepare for discipline conversations, respect privacy and dignity, manage emotions, and keep everyone safe.
Learn how to recognize the difference between incompetence and misconduct, and understand what actions to take for each during the discipline process.

Communication & Approach

Course

4-8 hours

Enhanced Communication: Secrets To A Stronger Team

Unlock the secrets to a stronger team by learning how to actively listen, consider expectations, and communicate with clarity.

Learning Outcomes:

Learn how to communicate respectfully and effectively using timing, courtesy, and clarity to foster trust and get results.
Self-Awareness: Leading your team and making decisions with emotional intelligence.
Active Listening: Techniques for truly listening to transform conversations and strengthen leadership.
Bias: Viewing team dynamics without preconception.
Learn how to acknowledge and welcome mistakes, encourage two-way feedback, and value work-life balance.

Course

1-2 hours

Management Style: Does your approach get results?

This course reviews leadership style theory, analyzes individual leadership approaches, and provides strategies for adapting to the styles most effective in dynamic, modern organizations.

Relationship

Course

1-2 hours

Building Connection, Trust & Positive Reputation

This course introduces practical ways to develop genuine, respectful relationships. Learn how to actively listen, build trust, and create a supportive environment.

Course

2-4 hours

Personality Jungle: Working With Personality Types

Learn how your personality traits affect the way you make decisions, interact with others, and build your reputation. Discover practical ways to work well with people whose personalities are different from yours.

Course

2-4 hours

Leading The Generations

Learn how to recognize the strengths and viewpoints of each generation. Get useful tips for closing generational gaps, trends, collaboration that excites, and leading with understanding.

PROCESS

100% Custom!

Why should you customize your leadership training for experienced leaders?

Experience the difference. At Oculus, we believe that leaders already have a wealth of knowledge and expertise. That’s why we customize every part of your leadership training experience to build upon and enhance your existing strengths. Our programs are designed to respect and leverage your team’s current capabilities, so leaders never feel they are starting from scratch. Content evolves based on real-time insights from our research analysis, goal-setting calls, and your leader’s valuable input.

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Discovery

Concept

Approval

Design

Our process is proven to work since it is truly customized from start to finish.

Concept

We develop a personalized curriculum and program tailored to your objectives based on our discussions.

Discovery & Research

We meet with you and your stakeholders to understand your business requirements and goals.

Approval

You always approve the syllabus and content, ensuring the training is relevant, supportive, and encourages positive change while reducing resistance.

Design

Once you approve, we will create a unique and impactful program.

The process begins again with each training event!

Leadership Made Easy!

Even the most experienced leaders can learn something new! Make change easy with an Oculus custom leadership training seminars.

Join the club of satisfied clients!

    
 
 
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   Luis C 
 
 
 
 Trustindex verifies that the original source of the review is Google. The training was very interesting and better than other courses I attended. The trainer was very friendly and was able to respond to my questions. Great training. Will attend again when it comes up.
  
 
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   Karyn C 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great to finally have a trainer to ask questions. Highly recommended for professionals.
  
 
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   LordElgin H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our company has been working with Oculus for a long time and we use their shop calls and training to ensure our reservation agents are providing the best possible service to our guests. Oculus has expanded their various trainings over the years and is always working to improve what they teach and ensure that it follows the latest recommendations from experts. This also means that even though we are usually training on the same steps and method, there is something new and fresh to learn with each training. Our trainer, Kevin James, is always a delight to have in house. He brings high energy training and always has a unique perspective that allows our team to see the recommended steps in a new light. He travels a lot for his trainings, so he always has some real-world experiences to help ground the concepts he teaches and a few fun stories to share. If you are looking for a good way to measure your team’s performance or to improve their customer service skills, then I would highly recommend Oculus!
  
 
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   Maureen K 
 
 
 
 Trustindex verifies that the original source of the review is Google. The sensitivity training is really great at Oculus. Besides the compliance training, it's so nice to be able to customize the examples and discussion to fit with the needs. Perfect for online training.
  
 
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   Rosemary P 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training was extremely helpful for my hotel team over the many years that I was GM of the property.  We did training with several departments with excellent results.  Our Guest Services team always enjoyed the inter-activity with Kevin James and you could see the positive impact in their performance immediately.  There are always ways to refresh our techniques or learn something new! Oculus training provided a great service for us.
  
 
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   Paula M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our Oculus training is always fun, engaging and very effective. Our whole team enjoys the training sessions and as soon as our trainer, Kevin James leaves - we can't wait to have him back to teach us more about five star service. OCULUS has been the right tool to take our customer service skills to the next level. Gracias!
  
 
      Posted on Google  
   
   Jazmin M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service! Kevin and his team are extremely responsive and dedicated to meeting our needs. Kevin clearly has a wealth of expertise and unique insights into the industry. I would highly recommend!
  
 
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   Adrian S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training are SUPER stars.  During and after the facilitation in person lead programs and online learning our teams are raving about how much they have learned in a very supportive and fun training environment. They want more!  Thank you Oculus we are seeing a return on our investment with you and the Mystery Shopper component adds/supports to our knowledge we choose the best training company for our needs.  Thank you.
  
 
      Posted on Google  
   
   Ashley S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training is a really fun company to work with. It was a different perspective from what I was taught before in the hospitality sector, being an 'order taker' to 'sales person'. It's been a while since we've worked them but I still use their training methods today as it's shown results. They give you training exercises to do as a group, worksheets, and really good tips and tricks to overcome resistance (just one example). I personally had a hard time getting this but once it clicked it all made sense. Kevin James is definitely one of the best teachers/coaches out there and I wouldn't hesitate to work with him again. If you're on the fence about hiring Oculus Training don't be, you should go for it. Don't just take my word for it, look at others' reviews.
  
 
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   Bonnie B 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would highly recommend Oculus Training as I have seen how it works personally.  The culture your staff will be introduced to is above and beyond exceptional Service.  The positive interactive training will be evident within the staff circles almost immediately.

What is leadership training?

What leadership training topics are available?

Why should you customize your leadership training for experienced leaders?