Service-minded

Call Center Training

Operating a call center can be challenging. With high call volumes, demanding callers, and the pressure to maintain extensive product knowledge, the environment can become intense. We understand that training may be the last thing on your mind; however, neglecting it can lead to even more headaches. Our award-winning call center training can help! It directly addresses these challenges, empowering your team to confidently manage complex inquiries, sell more, and offer the best service possible.

60-minute
Online Training

Starting from

$598USD

See Pricing Options >

ABOUT THIS COURSE

Give your call center team some personality with the right, award-winning training.

We can help you enhance your phone-based customer experiences with our Oculus IMPRESS™ call center training program. Our unique and fully customized telephone training programs for call centers teach your agents how to create a lasting impression over the phone.

Why choose Oculus? Customers are savvy; they can tell when they’re speaking to an order-taker versus a true service provider. Our award-winning service training program empowers your agents to manage incoming calls with a conversational and engaging approach, rather than a purely transactional one. It’s time to adopt a mindset of service provision instead of simply following a script. We can assist you in making that shift!

Enhance Essential Skills

Set a refreshed outlook on service, connection, and sales in a call center environement!

#engagement #service #attitude

We have to start all calls off with a bang. Learn service principles like engagement fundamentals, service mindset, phrasing, follow-up, service recovery, and more! Make sure our tone, attitude, and words convey the spirit that our callers are important!

#empathy #connection #loyalty

Do you want your team to sound like a bunch of robots? Why not teach them to be personable? Move from a transactional approach. Discover the importance of building connections through acknowledgement, empathy, and meaningful commitment to service!

#complaints #listening #adapting

We know that not all callers are reasonable! Dealing with issues over the phone takes patience and a firm resolution. In our complaint modules, we will review how to connect with callers, how to have a better understanding of personality types and how they react to issues, how to address emotions and how to provide solutions and alternatives that work!

#selling #upselling #vision

Your agents must think more like solution providers and less like order takers! Learn modern and intelligent sales techniques that encourage upselling, promoting alternatives, repeat experiences and help overcome buyer resistance.

#5star #refined #elevate

Effortlessly bring style and elegance to your service flow. Master etiquette, elevate touchpoints, and learn to offer unparalleled service delivery.

Read more about call center training here

PROCESS

100% Custom!

Experience the difference. All of our call center training is completely custom and made for you. Our Dodo design ensures that the language within your call center training resonates with your learners, and they won’t be bored with a lot of academic-talk!! Our team will incorporate any standards you need into the training program. Best of all, there is no extra charge for this.

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Discovery

Concept

Approval

Design

Our process is proven to work since it is truly customize from start to finish.

Concept

We develop a personalized curriculum and program tailored to your objectives based on our discussions.

Discovery & Research

We meet with you and your stakeholders to understand your call center requirements and goals.

Approval

We present you with a potential syllabus, listen to your feedback, and make any changes. You always have the final say.

Design

Once you approve, we will create a unique and impactful program.

The process begins again with each training event!

Delivery
Options & Pricing

Select or combine training delivery options to best address your call center dynamic and budget.

Webinars are a quick and easy way to get started with a custom call center training.

Features

Most cost-effective option.
Presented live by an expert trainer.
100% customeand designed for 1 or 1000+ learners.
Single session or series.
Train from anywhere.
Most flexible option for scheduling your preferred date and time!

Webinars

Live, Trainer-Led

USD

Live, Trainer-Led

Choose the Call Center Training delivery that fit your needs.

Blended Learning Approach. Mix options to address the learning curve and preferences.

Auditing

Coaching & Support. Audit your agents and provide ongoing training feedback.

Live, Trainer-Led

per call credit

Videos

Recorded. Need training that lasts? Choose a custom, TV-quality production training video.

Live, Trainer-Led

per 3000 word script

Support

Full Program. Add blended learning support options to your training package.

Coaching Calls

In-Person Training

Calls Made Easy!

Enhance your call center training today and revolutionize your customer interactions! Reach out to a seasoned expert now and take the first step towards delivering outstanding service and sales excellence!

Join the club of satisfied call centers and clients from around the globe!

    
 
 
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   Luis C 
 
 
 
 Trustindex verifies that the original source of the review is Google. The training was very interesting and better than other courses I attended. The trainer was very friendly and was able to respond to my questions. Great training. Will attend again when it comes up.
  
 
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   Karyn C 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great to finally have a trainer to ask questions. Highly recommended for professionals.
  
 
      Posted on Google  
   
   LordElgin H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our company has been working with Oculus for a long time and we use their shop calls and training to ensure our reservation agents are providing the best possible service to our guests. Oculus has expanded their various trainings over the years and is always working to improve what they teach and ensure that it follows the latest recommendations from experts. This also means that even though we are usually training on the same steps and method, there is something new and fresh to learn with each training. Our trainer, Kevin James, is always a delight to have in house. He brings high energy training and always has a unique perspective that allows our team to see the recommended steps in a new light. He travels a lot for his trainings, so he always has some real-world experiences to help ground the concepts he teaches and a few fun stories to share. If you are looking for a good way to measure your team’s performance or to improve their customer service skills, then I would highly recommend Oculus!
  
 
      Posted on Google  
   
   Maureen K 
 
 
 
 Trustindex verifies that the original source of the review is Google. The sensitivity training is really great at Oculus. Besides the compliance training, it's so nice to be able to customize the examples and discussion to fit with the needs. Perfect for online training.
  
 
      Posted on Google  
   
   Rosemary P 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training was extremely helpful for my hotel team over the many years that I was GM of the property.  We did training with several departments with excellent results.  Our Guest Services team always enjoyed the inter-activity with Kevin James and you could see the positive impact in their performance immediately.  There are always ways to refresh our techniques or learn something new! Oculus training provided a great service for us.
  
 
      Posted on Google  
   
   Paula M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our Oculus training is always fun, engaging and very effective. Our whole team enjoys the training sessions and as soon as our trainer, Kevin James leaves - we can't wait to have him back to teach us more about five star service. OCULUS has been the right tool to take our customer service skills to the next level. Gracias!
  
 
      Posted on Google  
   
   Jazmin M 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service! Kevin and his team are extremely responsive and dedicated to meeting our needs. Kevin clearly has a wealth of expertise and unique insights into the industry. I would highly recommend!
  
 
      Posted on Google  
   
   Adrian S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training are SUPER stars.  During and after the facilitation in person lead programs and online learning our teams are raving about how much they have learned in a very supportive and fun training environment. They want more!  Thank you Oculus we are seeing a return on our investment with you and the Mystery Shopper component adds/supports to our knowledge we choose the best training company for our needs.  Thank you.
  
 
      Posted on Google  
   
   Ashley S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Oculus Training is a really fun company to work with. It was a different perspective from what I was taught before in the hospitality sector, being an 'order taker' to 'sales person'. It's been a while since we've worked them but I still use their training methods today as it's shown results. They give you training exercises to do as a group, worksheets, and really good tips and tricks to overcome resistance (just one example). I personally had a hard time getting this but once it clicked it all made sense. Kevin James is definitely one of the best teachers/coaches out there and I wouldn't hesitate to work with him again. If you're on the fence about hiring Oculus Training don't be, you should go for it. Don't just take my word for it, look at others' reviews.
  
 
      Posted on Google  
   
   Bonnie B 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would highly recommend Oculus Training as I have seen how it works personally.  The culture your staff will be introduced to is above and beyond exceptional Service.  The positive interactive training will be evident within the staff circles almost immediately.