Service-minded
Call Center Training
Operating a call center can be challenging. With high call volumes, demanding callers, and the pressure to maintain extensive product knowledge, the environment can become intense. We understand that training may be the last thing on your mind; however, neglecting it can lead to even more headaches. Our award-winning call center training can help! It directly addresses these challenges, empowering your team to confidently manage complex inquiries, sell more, and offer the best service possible.
ABOUT THIS COURSE
Give your call center team some personality with the right, award-winning training.
We can help you enhance your phone-based customer experiences with our Oculus IMPRESSâ„¢ call center training program. Our unique and fully customized telephone training programs for call centers teach your agents how to create a lasting impression over the phone.
Why choose Oculus? Customers are savvy; they can tell when they’re speaking to an order-taker versus a true service provider. Our award-winning service training program empowers your agents to manage incoming calls with a conversational and engaging approach, rather than a purely transactional one. It’s time to adopt a mindset of service provision instead of simply following a script. We can assist you in making that shift!
Enhance Essential Skills
Set a refreshed outlook on service, connection, and sales in a call center environement!
#engagement #service #attitude
We have to start all calls off with a bang. Learn service principles like engagement fundamentals, service mindset, phrasing, follow-up, service recovery, and more! Make sure our tone, attitude, and words convey the spirit that our callers are important!
#empathy #connection #loyalty
Do you want your team to sound like a bunch of robots? Why not teach them to be personable? Move from a transactional approach. Discover the importance of building connections through acknowledgement, empathy, and meaningful commitment to service!
#complaints #listening #adapting
We know that not all callers are reasonable! Dealing with issues over the phone takes patience and a firm resolution. In our complaint modules, we will review how to connect with callers, how to have a better understanding of personality types and how they react to issues, how to address emotions and how to provide solutions and alternatives that work!
#selling #upselling #vision
Your agents must think more like solution providers and less like order takers! Learn modern and intelligent sales techniques that encourage upselling, promoting alternatives, repeat experiences and help overcome buyer resistance.
#5star #refined #elevate
Effortlessly bring style and elegance to your service flow. Master etiquette, elevate touchpoints, and learn to offer unparalleled service delivery.
Read more about call center training here
PROCESS
100% Custom!
Experience the difference. All of our call center training is completely custom and made for you. Our Dodo design ensures that the language within your call center training resonates with your learners, and they won’t be bored with a lot of academic-talk!! Our team will incorporate any standards you need into the training program. Best of all, there is no extra charge for this.
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Discovery
Concept
Approval
Design
Our process is proven to work since it is truly customize from start to finish.
Concept
We develop a personalized curriculum and program tailored to your objectives based on our discussions.
Discovery & Research
We meet with you and your stakeholders to understand your call center requirements and goals.
Approval
We present you with a potential syllabus, listen to your feedback, and make any changes. You always have the final say.
Design
Once you approve, we will create a unique and impactful program.
The process begins again with each training event!
Delivery
Options & Pricing
Select or combine training delivery options to best address your call center dynamic and budget.
Webinars are a quick and easy way to get started with a custom call center training.
Features
- Most cost-effective option.
- Presented live by an expert trainer.
- 100% customeand designed for 1 or 1000+ learners.
- Single session or series.
- Train from anywhere.
- Most flexible option for scheduling your preferred date and time!
Choose the Call Center Training delivery that fit your needs.
Blended Learning Approach. Mix options to address the learning curve and preferences.
Auditing
Coaching & Support. Audit your agents and provide ongoing training feedback.
$52
per call credit
- Web-based Report, PDF Summary and Audio Recording.
- Call transcript, AI summary and trainer support tips.
- Competition comparison and historical data.
Videos
Recorded. Need training that lasts? Choose a custom, TV-quality production training video.
$3,888
per 3000 word script
- Filmed in a studio.
- Custom script.
- Special effects, animations, and green screening.
Support
Full Program. Add blended learning support options to your training package.
Coaching Calls
In-Person Training
Calls Made Easy!
Enhance your call center training today and revolutionize your customer interactions! Reach out to a seasoned expert now and take the first step towards delivering outstanding service and sales excellence!
Kevin James Saunders is a senior trainer with 20+ years of experience and has conducted thousands of sessions.
Join the club of satisfied call centers and clients from around the globe!