Retail Training

Having an eye for customer service as well as effective revenue management skills is the perfect recipe for retail success. You don't have to take our word for it; ask someone you know. At Oculus, we combined our customer service knowledge and tried and tested sales strategies to deliver a retail training program with results. If you are looking to get an edge on your competition, then this training program is designed specifically for you!

We work with your entire team, providing access to the most up-to-date and applicable tools to exceed customer expectations and break sales records. And as part of our commitment to customization, we will tailor our training program to your needs and help you become the greatest expression of yourself.  With the added help of our secret shopper services, you will better track how and where your sales practices can see improvement. Implementation will bring success!

Our services include: 

Retail Service Performance Management
How to create memorable experiences for customers. By the end of this program, your team members will be able to:

• Follow customer service standards with ease.
• Establish a personal connection and achieve customer engagement.
• Create a lasting IMPRESS™ion and build a path to customer loyalty.

Retail Sales Management
How to use winning sales strategies. By the end of this program, your team members will be able to:

• Improve frontline selling skills.
• Build high-performance teams and create an efficient workplace.
• Measure and qualify a sales opportunity.
• Present information and details based on acquired product knowledge.
• Establish rapport and personalize each customer experience. 

If your retail outlet needs a boost, or you would like to take things to a new level, contact us at Oculus for more information. Try our retail training and retail mystery shopping service for free!

The retail training program can take your sales to new heights. When your customers experience the difference in your retail service, they will not only want to spend more, but they will tell others about your service.

What could your team walk out the door with?

•  Understand the basic sales concepts.
•  Be able to apply advanced customer service skills and personalize a customer's shopping experience.
•  Identity when a "no" means "no" and when "no" means you didn't ask the right question.
•  Follow all company standards and have the tools to implement new sales skills.