Testimonials, Kudos, and Kindnesses

Client stories

Trusted by hotels, resorts, spas, studios, and corporate teams

See how teams on five continents trust Oculus Training to make change easy, through sensitivity, communication, and leadership work that sticks.

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Marriott
Ihg Intercontinental Hotels Group
Mercedes-Benz
Mazda
Independently verified

Trusted by teams, loved by people

5.0
Trustindex rating
G
5.0/5
Google Reviews
f
Excellent
Facebook recommendations
100% rated training 4 stars or above
Award-winning Lenny Award, Customer Service
20+ years across 5 continents

A perfect 5.0 from 56 reviews across Google, Facebook, and Trustindex, and here are the reviews behind it, pulled in straight from Google and Facebook. Read all →

Straight to the inbox

The notes that keep arriving

A few of the messages clients have sent after working with the Oculus Training team. Click any message to read it.

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Lori
Marriott
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The whole team at Oculus is always there to support us with questions throughout the year.

We have been utilizing the live in-person services with our team for many years now. The whole team at Oculus is always there to support us with questions throughout the year. The supporting videos on the online platform give us the opportunity to teach and refresh the team's skills in between our bi-annual live training. Kevin James is an absolute superstar at keeping the training fun and engaging. I would recommend Oculus training for anyone looking to elevate their customer service training and customer experience overall.

Christina · Scandinave Spa
We asked, they answered

We asked learners to rate their Oculus Training experience out of 5

Here is what they reported back.

Learners who rated Oculus training 5 out of 5
5 / 581.25%
Learners who rated Oculus training 4 out of 5 or above
4 / 5 or above100%

Independent survey conducted by an Oculus Training client.

Learner comments

What did you like about the training?

Real words from learners. Scroll sideways, the one in the middle steps forward.

Beyond the ratings, real outcomes
3x
more personal connections with guests and clients
5x
more upselling
+94%
more confidence on the front line

Performance metrics from 6000+ audit calls over 10 years across six client locations.

What 10 years of audit calls show
Improvement versus baseline across the study period. Endpoint figures are the measured results.
+200% +150% +100% +50% 0 Year 1 Year 4 Year 8 Year 10
Personal connections, 3x Upselling Agent confidence, +94%
Where we work

Trusted on five continents

From Vancouver and across North America to Sevilla and beyond, a few of the places teams have grown with Oculus Training.

Vancouver Los Angeles Mexico City Toronto New York Buenos Aires Casablanca London Barcelona Cape Town Dubai Bangkok Tokyo Sydney Auckland

Map and pins are illustrative. Vancouver HQ and Sevilla, Spain, with work across five continents.

Ranked number one

When it comes to training, we are number one

Oculus Training won the Lenny Award for Best Service Training, recognition for work built on sensitivity, communication, and adult-learning science.

Lenny Award Winner Best Service Training
The field
2
The Oculus Lenny Award Trophy, Best Service Training
Oculus Training
1
In-house only
3

Common Questions

Your questions,
answered.

Something not covered here? Book a free discovery call and ask directly.

  • We lead with sensitivity, harassment prevention, respectful workplace practices, communication, customer service skills, and leadership development, all grounded in adult learning science.
  • It is 100% custom. We design every program around your people, your situation, and your goals. Custom · Guaranteed · Human is not a tagline, it is how each engagement runs.
  • Live in person, live webinar, on-demand e-learning videos, one-on-one coaching calls, and mystery-shopping audits, mixed to fit your team. Every format is built and delivered around your people.
  • Our team of trainers and facilitators delivers the work, led by Kevin James, Lead Trainer, who brings 25+ years of experience and a Master's in Organizational Change from York St. John University. Oculus Training has worked with teams on five continents for 20+ years.
  • Book a short discovery call and we will map a program to your needs. Get in touch and a real human will reply.
Owlene, The Oculus Training Mascot

Teams across five continents trust Oculus Training to make change easy. Yours can too.

Custom · Guaranteed · Human
The Service One Promise: a real human, available, behind every program.
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