Person Up!
We know that change can be hard but it’s a part of life! Let’s “Person Up” and embrace change.
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Training
On treating flea bites with perfect phrasing.
Sometimes the little things we say (or don’t say) make a big impression. Make sure it’s the right one!
On treating flea bites with perfect phrasing. Read More »
First or Last? Using A Guest Name
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its
First or Last? Using A Guest Name Read More »