We change with you and meet your standards. You can update, change or adapt your criteria free of charge! It’s completely up to you!
With your permission, we record all of our mystery shopping experiences so you can review the results with your team members. Nothing beats being a fly on the wall!
Our PDF and email mystery shopping reports will provide you with a summary of what happened and some hand-crafted improvement tips.
Sometimes we have to take the mystery out of things to help move your team members forward. An Oculus trainer will call and practice your mystery shopping skills with your team members! Mini-training session all around! How easy is that?
We have included all OF this fun stuff for free because we love you!
What’s the point of a secret shop, if you don’t get some tips on how to improve? Our audits include advice on how to make positive changes.
You can say all the right things, but if you say them in the wrong way, they mean nothing. We don’t just evaluate skills, we look at how the skill is applied and with what attitude!
Something not working? Not an issue! If you want to update your criteria, call type or even change your audit schedule, its all included for free!
Not only will you get notifications of new audits, but we also include 100% alerts, coaching alerts, extended wait times and more.
All work and no play is never good! We have added some fun elements, like badges and awards to our mystery shops! Collect them all and show them off!
24/7! Our secret shopping services are available all day, every day throughout the year.
We have you covered. We can display telephone numbers from whatever location you need.
Yes! Just tell us their schedule, and we will make it happen (additional fees apply).
Unlike other mystery shopping companies, we do not charge for changes. We just need 30 days to code your required updates.
Yes! We have discounts on our secret shopping packages over 60 audits per year.
Yes! Tell us the scenarios you want to present, and we will make it happen!
We have many types of audits:
We do offer free trials for qualified customers. Please contact us for more details.
The above calculations are based on modest sample data. (New Customer: $150 + Upsell: $20 + Repeat Customer: $150 x( 2 Shifts)) x 220 Days.
Change made easy with an Oculus custom-made mystery shopping program.
