Person Up!
We know that change can be hard but it’s a part of life! Let’s “Person Up” and embrace change.
Tips
I don’t know? No way!
You should never say “I don’t know” within a service environment. Let’s think about what we can do, and not what we can’t!
I don’t know? No way! Read More »
Team Love Languages
When speaking with your team, you have to understand how they communication. Let’s learn about team love languages!
Team Love Languages Read More »
On treating flea bites with perfect phrasing.
Sometimes the little things we say (or don’t say) make a big impression. Make sure it’s the right one!
On treating flea bites with perfect phrasing. Read More »
Office Trolls: How to coach employees
Do you make people feel like a troll when they interact with you? Let’s talk about respectful communication!
Office Trolls: How to coach employees Read More »
The importance of work-life balance
Life can’t be all work and no play. In this blog article, Joy talks about the importance of work-life balance.
The importance of work-life balance Read More »
Accountability: Admitting you’re Wrong Means You’re Strong
We all love trying to be perfect but sometimes we make mistakes! It’s okay! Don’t worry. It happens to the best of us.
Accountability: Admitting you’re Wrong Means You’re Strong Read More »
First or Last? Using A Guest Name
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its
First or Last? Using A Guest Name Read More »