I don’t know? No way!
You should never say “I don’t know” within a service environment. Let’s think about what we can do, and not what we can’t!
I don’t know? No way! Read More »
Customer Service Training
On treating flea bites with perfect phrasing.
Sometimes the little things we say (or don’t say) make a big impression. Make sure it’s the right one!
On treating flea bites with perfect phrasing. Read More »
Office Trolls: How to coach employees
Do you make people feel like a troll when they interact with you? Let’s talk about respectful communication!
Office Trolls: How to coach employees Read More »
The power to do the right thing!
Tired of dealing with mean people at work? Just like the movie “Mean Girls,” we have some tips for you to succeed!
The power to do the right thing! Read More »
First or Last? Using A Guest Name
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its
First or Last? Using A Guest Name Read More »