What is sensitivity training? The Ultimate Guide to Sensitivity Training: Boost Workplace Harmony and Inclusivity Sensitivity training is a vast topic that can be confusing when attempting to understand its purpose, how it will benefit your organization, and what steps you can take to introduce a dynamic program that genuinely fits your workplace. By Kevin […]
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Woke Culture Meaning & History Should sensitivity training be considered WOKE? Unless you have been living without a connection to news, social media, or person-to-person conversations, you have probably run up against the term “WOKE!” Just as “LOL” became a part of our everyday language, it seems the term is here to stay. How you
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Shifting customer service training online. The ultimate guide to creating practical and dynamic online customer service training. Training is vital for organizations focused on customer satisfaction. However, many modern and growing companies face the decision of whether to transition their customer service training online. This guide will explore the benefits of online training for your
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Limit inappropriate conversations at work. Staying clear of danger zone topics in the workplace to maintain professional relationships By Kevin James Saunders, Global Learning & Support This article was written by a human. “Hey, who are you voting for?” “Are you on Tinder?” “God bless you!” “Christians are crazy.” “Your kids would behave better if
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8 benefits of working with external training companies! Should you develop your training internally or work with external companies? By Kevin James Saunders, Global Learning & Support This article was written by a human. Do you currently have an external training program, or are you looking at some quotes for a program? You may be
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Selling rooms over the phone should be easy, right? People call in and ask about your room rate. You provide the price, and they either accept or decline. If your hotel operates this way, then there might be some major improvements needed. Online bookings platforms are excellent for business, simplifying the comparison of prices, rooms,
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“Give me a refund…NOW!”“I want to speak with a manager!”“If you don’t give me a discount, I will write a bad review!”“I have 100K followers! They aren’t going to be happy to hear this!” Yikes! Dealing with demanding customers is going to happen. We have all watched those entertaining individuals labeled “Karens” on social media
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