What are call credits?
Need to change your mystery shopping call type or scenario? You can! It’s free! Learn more about call credits.
What are call credits? Read More »
How flex hours work?
Want to trade your live training hours for coaching, or a webinar? Flex hours allow you to trade your banked hours for anything you might need.
How flex hours work? Read More »
First or Last? Using A Guest Name
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its
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