Coaching Calls
Coaching!
- Personalized Training
- Confidential
- On-Demand Scheduling
Private, personalized and expert-led coaching when you need it.
Starting From
$38
Per Coaching Call
Coaching Support MADE EASY!
Consistently coaching your team on your training goals can be a tough task! Leave it to the experts. Provide on-the-spot mini-training to your team over the phone and by video.
Private
Your team members get one-on-one time with an expert trainer! They can ask questions, practice pre-selected skills, or discuss scenarios.
Confidential
Our coaching calls are completely confidential. We can report on what was reviewed but do not record or take notes of specific conversation topics.
Feedback
The coach will provide your team member with live, personalized feedback during the coaching call and respond to any questions.
Overcome Resistance
Team members can have resistance or questions that they don't share with managers. Coaching calls provide a safe space for open conversations.
Self-Schedule
Your team members can schedule their coaching call when they need help! Openings are available within 15 minutes, depending on trainer availability.
What can we talk about?
- Sensitivity. We can review questions on sexual harassment, bullying, danger zones, culture, diversity, or inclusion.
- Leadership. Need some help coaching your team? Our coaching calls can help!
- Reservation Sales. Seek help on qualifying, overcoming resistance, upselling, or developing sales best practices.
- Complaints. Practice the IMPRESS complaints techniques in dealing with customer issues and abusive customers.
- Customer Service. Practice general service steps like using customer names, making personal connections, and more.
- Communications. Recap your advanced communications training and learn to be a better communicator.
Video Chat
Upgrade
Instead of phone calls, we can upgrade your service to coaching calls by video chat! Seeing can sometimes be believing! Take the modern approach with our coaching calls and bring your training to the next level.
How are the coaching calls scheduled?
It’s straightforward to schedule a one-on-one coaching call with your Oculus trainer. Visit our scheduling page and select your preferred date and time. You will receive instant confirmation with the access information.
You can book online here.
What are the hours for coaching calls?
Our coaches are generally available between 9:00 AM and 4:00 PM, within your local time zone. Please get in touch with your account manager to review options if you need special times.
Are the coaching calls recorded?
No! We do not record coaching calls. We want your team members and to speak openly.
How long do the calls take?
Coaching calls take around 15-20 minutes. The objective is to pick one training goal and think, discuss, and practice!
What topics can we speak about during a coaching call?
Any reservation sales, hotel operations, customer service, sensitivity, or leadership topics can be reviewed within a coaching call. The choice is yours. Make your selection during the booking process.
Please note that the credits used for the call can change depending on the topic selected. Please visit our call credit page for more details on the current rates.
What if I need to cancel the call?
We know that life happens, and you must change your schedule occasionally. You can change your confirmed call up to 24 hours for free! Coaching calls canceled or rescheduled within 24 hours will result in the call credits utilized at the time of the booking being non-refundable
Reinforce
Connect with a training expert. Our coaching calls are a part of our custom Bootcamp one-on-one sensitivity and leadership training program. We know that one-time training can help your team, but ongoing reinforcement really seals the deal! Want a greater return on your training investment? Try Bootcamp!
Schedule A Coaching Call
Are you an existing Oculus client? Planning your coaching calls is simple. Our online booking tool makes it uncomplicated and provides instant confirmation! Why wait? Find an opening with a trainer now.
Coaching
Provide your learners with ongoing support, mentorship and a dedicated trainer.
- Most cost-effective option to provide targeted support for a single learner.
- Scheduled with an expert trainer.
- Single session or series of coaching over time.
- Train from anywhere.
- Most flexible option for scheduling your preferred date and time!
Package your services together into one contract and save!
Contact Support
Blended Learning Approach. Mix options to address the learning curve and preferences.
Coaching Made Easy!
Wondering how our call credits for one-on-one coaching will work? Schedule a meeting with the an expert trainer.
Kevin James Saunders is a senior trainer with 20+ years of experience and has conducted thousands of sessions.
Join the club of satisfied coaching clients!