Non-Profit Training Course Overview

You may not be a "business" in it for the money, but your team still has to provide the same superior service to elicit donations, support and to spread the word. The Oculus Service IMPRESS™ Program for non-profits and associations can help you meet your goals and develop your team.

Through organizational assessments, online and onsite training, and frontline perception management mystery shopping, we can take your team to the next level and ensure that you remain competitive in managing the public’s perception of your organization. We understand that every donation and every hour of support is vital to the success of your non-profit organization. Training is the key to keeping retention rates high, avoiding costly new hire re-training, and ensuring the maintenance of support levels.

A customized program can include some of the following topics:

  • Complaint Management
  • Generating Donations & Giving
  • Service Counter Standards
  • Service Telephone Standards
  • Educating the Public
  • Message Marketing: Events

Non-profits and associations are a vital part of our community, but those people that work within them do not tend to receive the same level of training as for-profit companies. Take advantage of the Oculus training programs and give your team more tools to be successful. Training with a heart!

Living Loving Proof

At Oculus, we give back and support our community. If you are a government-registered non-profit, your training program with Oculus could be subsidized by the Oculus Living Loving Proof Program. If you are interested in learning more, please contact us to apply for funding.

What could your team walk out the door with?

  •  An understanding that running a non-profit has similarities to running a business.
  •  Donations and support are a "luxury" item for some people. How do you get people to "spend" more?
  •  Advanced complaint management skills.
  •  Follow-up and request management skills.

Delivery Options

Non-profit training can be delivered with the options below

<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you


A trainer via the web


24/7 pre-recorded learning


Unlimited Training Topics

Our non-profit training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customized to your brand or operating standards.

Read More About Custom Training


What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live non-profit training courses are customized to meet your needs and address your specific goals.

100% Customization

Online Availability

We know it is hard to train everyone at one time in one place, that is why you have the option to turn your non-profit training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our non-profit programs include those hard-to-write SOP documents for your viewing pleasure.

Standard Operating Procedures


Our trademarked IMPRESS and RESPECT non-profit training programs will train your team members with an easy to understand and memorable method.


Training packages are available to ensure your training is reinforced.

Monthly Membership
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You like to help others and so do we!

Contact Us so that we can start building a training program to help you help them!

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