Our company has been working with Oculus for a long time and we use their shop calls and training to ensure our reservation agents are providing the best possible service to our guests. Oculus has expanded their various trainings over the years and is always working to improve what they teach and ensure that it follows the latest recommendations from experts. This also means that even though we are usually training on the same steps and method, there is something new and fresh to learn with each training. Our trainer, Kevin James, is always a delight to have in house. He brings high energy training and always has a unique perspective that allows our team to see the recommended steps in a new light. He travels a lot for his trainings, so he always has some real-world experiences to help ground the concepts he teaches and a few fun stories to share. If you are looking for a good way to measure your team’s performance or to improve their customer service skills, then I would highly recommend Oculus!