Hotel Housekeeping Training Course Overview

When a customer checks into their room, they take for granted that it's going to be immaculately clean. However, sometimes things are missed and our dream guest turns into a nightmare. Housekeepers are typically trained during their first few weeks of employment, and the training stops there. Why not be ahead of the game by reinforcing your standards and ensuring your hotel housekeeping training is kept up to date. Keep your housekeepers sharp and focused on what they do each and every day.

Oculus hotel housekeeping training can help your housekeeping team better understand what a guest and/or inspector will look for when they enter a room. Not only do we review cleaning standards but we also look at the reactions from customers, and what it might mean for your hotel when a room is not properly cleaned. During the housekeeping cleanliness training session, we will review some key housekeeping standards. If your hotel does not currently have housekeeping standard operating procedures, we can help you create them.

Here are some of the sample hotel housekeeping training sessions that you can choose from: 

Housekeeping 101 
During this session, we will review the basics of cleaning a room and what it takes to ensure that your guest rooms receive the attention they deserve. Mock room set-ups and housekeeping errors are interactive components in this hotel housekeeping training session. This session includes both a trainer and a professional cleaning consultant to point your team in the right direction. 

Housekeeping SOP Development 
Do you have your standards down on paper? It might be time to develop housekeeping standards so your team can have the backup and support documentation they need to get the job done right. In this housekeeping cleanliness session, we will work with your housekeeping team to develop step-by-step standard operating procedures that help maintain consistent cleaning standards within your hotel. Our standard operating procedures are beautifully designed with professional photos for support. We recommend a follow-up, trainer-led training session to review your newly created standards. Housekeepers are often passionate about their jobs, and this can be a fun and interactive way to engage them. 

Housekeeping Service 
Don’t forget about making the right impression. During this hotel housekeeping training session, we will review service-related standards, such as how to greet a guest, enter a room or provide assistance with guest inquiries. 

Quality Inspection 
A great way to provide hotel housekeeping training is by coaching your housekeeping team using real examples. Having a quality inspection completed is a great way to showcase what is really happening. Similar to a mystery shop, an inspector will visit your location unannounced and inspect a room that is marked clean and ready. A report is delivered to your team members to help develop a plan to affect change.

Hotel housekeeping training is typically completed during the new-hire training, but as with any task, training reinforcement helps keep skills sharp. Contact us today to find out more about a training session that can help you and your team!

What could your team walk out the door with?

  •  A better understanding of WHY cleaning a room properly is important.
  •  A plan to make daily changes to better manage cleaning tasks.
  •  An understanding about what guests might experience during their stay and what it means if they complain.
  •  A better understanding of the importance of housekeeping standards.
  •  How to develop standard housekeeping operating procedures.
  •  How to greet and interact with a guest to make the right impression.

Delivery Options

Hotel housekeeping training can be delivered with the options below

<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you

<b>Webinars</b>

Webinars
A trainer via the web

<b>E-Learning</b>

E-Learning
24/7 pre-recorded learning

 

Unlimited Training Topics

Our hotel housekeeping training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customized to your brand or operating standards.

Read More About Custom Training

 

What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live sales training courses are customized to meet your needs and address your specific goals.

100% Customization

Online Availability

We know it is hard to train everyone at one time in one place, that is why you have the option to turn your sales training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our sales training programs include those hard-to-write SOP documents for your viewing pleasure.

Standard Operating Procedures

IMPRESS & RESPECT

Our trademarked IMPRESS and RESPECT sales training programs will train your team members with an easy to understand and memorable method.

IMPRESS & RESPECT
 

Hotel housekeeping training packages are available to ensure your training is reinforced.

$238
Monthly Membership
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Housekeepers need to have a sharp eye when cleaning guest rooms!

Contact Us to keep their minds sharp with our awesome hotel housekeeping training.

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