How you engage our guests during their spa experience can make, or break, their impression of us. Let’s ensure that our approach aligns with the standards set by the Scandinave Spa which have been carefully crafted to minimize a negative guest experience.
Course Content
Sample Lesson
Invite: Your First Impression
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Speaking with Guests
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Measure: Ask Questions and Listen
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Personal Connection: Be Human
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Remind and Review: Clarify
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Educate: Be A Solution Provider
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Support: Follow Up!
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Show Gratitude: Always Say Thanks
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Asking Someone To Leave
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Final Quiz
Spa Experience Fundamental Assessment
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