Restaurant Training Course Overview

We often worry about broken plates, or perhaps you wonder if your bartender is free-pouring? But, more importantly, what if your customers are walking away with the wrong impression? A restaurant training program from Oculus will help you train your dining room in upselling, providing the best possible service, ensuring that complaints never leave the table, and encouraging diners to return.

So you want to outshine your competition, and you think you can do it with your food creations? That might work for now, but that alone won't keep you on top for long. The next top chef is about to open a restaurant right under your nose, so what's going to set you apart to keep diners coming to you, versus the guy next door? Easy, your service standards.

The Oculus customer service and sales training program can help turn your serving staff from servers to sellers, while delivering the best in customer service. Through our signature IMPRESS™ the Guest training program, we will turn your customer's casual work lunch into a dining experience worthy of their colleagues and clients.

Since each dining room is unique, we customize a program that will fit perfectly for your environment and staff. There is no need to worry if your team will "buy-in" to what you want to train, because we will ensure that we have the backup (through onsite mystery assessments) to prove why they should make the changes needed to survive in this competitive marketplace. Best of all, you are not just giving your team the skills they need to advance their own careers, but you will also earn extra revenue when they perform well. Keep your customers coming back with your quality food and your service. Both are crucial in turning your casual diners into regulars.

What could your team walk out the door with?

  •  The ability to personally connect with your customers.
  •  How to properly follow-up with customers during their dining experience.
  •  How to upsell appropriately and consistently.
  •  Advanced complaint management and order fulfillment skills.

Delivery Options

Restaurant training can be delivered with the options below

<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you


A trainer via the web


24/7 pre-recorded learning


Unlimited Training Topics

Our restaurant training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customize to your brand or operating standards.

Read More About Custom Training


What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live restaurant training courses are customized to meet your needs and address your specific goals.

100% Customization

Online Availability

We know it is hard to train everyone at one time and in one place, that is why you have the option to turn your restaurant training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our restaurant training programs include those hard-to-write SOP documents for your viewing pleasure.

Standard Operating Procedures


Our trademarked IMPRESS and RESPECT training programs will train your team members with an easy to understand and memorable method.


Training packages are available to ensure your training is reinforced.

Monthly Membership
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