Hotel Mystery Shopping Programs;
How to make the most of it?

 

Hotel Mystery ShoppingWe know that choosing a hotel mystery shopping company is not easy. What do you look for? Who do you call? Is there a checklist to help me? Once this is done, it is up to you to make the most out of your mystery shopping program. This short video presentation will help you understand what to look for with your hotel mystery shopping company. Take note of the tips and features to look for when making your decision.

 

During this video, we will review these 5 important points.

1. Staying updated with your staff’s progress.

2. Referring to any hotel mystery shopping reports when coaching your team.

3. Request target shops when someone is not being shopped.

4. Mix up your mystery shopping whenever you can.

5. Provide updated information to make shop scenarios realisitic.

 

There are many more tips that can help you, but these 5 should make your hotel mystery shopping program a success from the start. You can also choose us by the way and we are alway happy to respond to any questions you might have. Happy searching!

Coach your team to success

Give them the tools to let them shine

Coach your team and see your business grow.

Let’s face it: holding periodic training meetings are never enough to get your team on board with your standards. You need ongoing coaching support that’ll allow your staff to apply newly-acquired skills to everyday scenarios.

That’s what we’re here for. Oculus mystery shopping provides you with customized feedback and an analytics map that makes coaching a breeze.

 

With us, you can uncover areas that need to be addressed, recognize recurring patterns or set goals to ensure positive change.

 

So give us a try and watch your business grow. If you would like to know more about our training programs here at Oculus. Why not give us a call or send us an email? We would be happy to review all of the options available to your and your team!

Our most popular delivery options

 

If you don’t want to lead your own customer service training, we can help you. There are many great ways to deliver Oculus customer service training programs. Here are the three most popular options for this program. You can choose one or combine all three to ensure that your training will stick!

Reinforce your training with Oculus

Make what they learn stick!

Reinforce training objectives and watch your business grow.

Tired of seeing your training dollars go to waste because you can’t get the information to stick with your learners? People are forgetful – and a few can have selective memory loss. But with Oculus, you don’t need to wait until your next live training, months down the road, to reinforce training material.

 

Our e-learning system provides training 365 days a year, 24 hours a day.  This means that no matter where they are or what time it is, they’ll always have the opportunity to keep their memory sharp!

 

Training tribulations be gone! If you would like to know more about our training programs here at Oculus. Why not give us a call or send us an email? We would be happy to review all of the options available to your and your team!

Our most popular delivery options

 

If you don’t want to lead your own customer service training, we can help you. There are many great ways to deliver Oculus customer service training programs. Here are the three most popular options for this program. You can choose one or combine all three to ensure that your training will stick!

Customer service training tips by Oculus

Three secrets to making your training a success

Watch the customer service training tips video and grow your business

Okay, so you want to give your staff some training in customer service. Maybe your receptionist sounds too informal over the phone. Or your salesperson ignores customers that walk into your store. Or your housekeeping manager barges into rooms when your guests are going at it. Training companies like us can help get your team on the right track, but you can also do your part to make sure that our programs are a hit with your staff. I’d like to walk through just some of the ways you might achieve this.

 

The first is to develop standard operating procedures, or S.O.P.’s for your staff members. Whenever you introduce changes in the way tasks are to be performed, it’s important that they be noted down so that your team has a guide they can refer back to. Remember to not only explain what and how things should get done, but also why you want them done that way. Customer service doesn’t come naturally to everyone – and especially not to Danielle in housekeeping – so always break concepts down in your S.O.P’s. 

 

The second thing you want to keep an eye on when implementing training is the personality your employees exhibit. Team members being trained in new skills can often sacrifice their personality in an attempt to follow procedures to the T. But you don’t want a robopocalypse on your hands! Sure Tanya used to let a swear word slip every once in a while, but now she sounds like she’s reading a script off a teleprompter. There’s a difference between consistency in service delivery and consistency in just delivery. Encourage your staff to complete their new skills with their own personal flair – swear words aside, of course.

 

The last tip we would like to offer to help you promote learning is, try to make training as fun as you can. It’s not just your staff that could sacrifice their personality for performance; you could become the stern, stick-in-the-mud tyrant that takes himself and his rules a little too seriously. Infuse your training sessions with jokes, videos, role-play and open and honest discussions about the direction of your team’s new SOP’s. If you create a fun and happy work environment, you know Tariq’s going to start giving a warm greeting to anyone that walks through your doors! Try these tricks out, and watch you training take off! It’s that easy.

 

Have some questions about this customer service training video? Send them our way and we will be happy to help you.

Our most popular delivery options

 

If you don’t want to lead your own customer service training, we can help you. There are many great ways to deliver Oculus customer service training programs. Here are the three most popular options for this program. You can choose one or combine all three to ensure that your training will stick!

Hotel online training by Oculus

Online training 24/7 for your hotel

Learn more about online training programs from Oculus.

Life is full of tough decisions. Should I let mother meanest move in with me or just put her in a home? Should we try for children and experience the joys of parenthood and the sleepless nights? Do I want bacon or sausage for breakfast? Another toughie is deciding on the right hotel online training program for your team. When you have to train as many departments as you do in a hotel, and take into account all the brand standards that may come along with that, it’s important that you choose an online coaching program that can meet all your needs.

 

No two hotels are exactly the same. Your hotel is one of a kind, and naturally you want its unique qualities to come across in the hotel online training program you develop. When shopping around for a training company, look for one that has the flexibility to customize any of its courses, surveys, and quizzes to your specific wants. A great hotel online training program will give you all the basics, but still be able to go with the flow of the ever-changing market standards.

 

Another thing to look for in a hotel online training program is mobile accessibility. In a world that’s becoming increasingly dependent on portable computer technology, it’s important that your hotel provide the option of online training on mobile and tablet devices. And even though use of these devices is discouraged in the workplace, who knows the kind of role they could play in the near future?

 

A good hotel online training program will also offer a tangible way to assess your team’s understanding of new sales and service standards. Are you looking at programs that have the option of quizzing learners in training concepts? Are their quizzes able to accommodate a wide range of question styles, such as multiple choice, fill in the blanks and free response?

 

Another factor to consider is the option of reporting in your hotel online training program. Reports are a crucial part of assessing the success of a newly-enforced training program and the progress of your team. Being able to monitor your team’s performance becomes even more necessary if you are trying to cut down on training costs and taking advantage of self-guided learning techniques.

 

And lastly, a winning training company will provide takeaway achievement certificates to your staff members for a job well done. There’s no better way to motivate learners and encourage growth than with a document that recognizes their accomplishments.

 

So you now have all the tools you need to make an informed decision. We hope this video will help make that decision a little easier for you.

Learn Something new
Don’t get stuck in the mud!

Give your team the opportunity to learn something new and advance their skills!

We’ve all had classes in school that we hated going to – you know, the ones that we never learned anything in. But did you ever have that one class that you looked forward to everyday, that made you laugh and actually got you interested in the subject? That’s what learning should be like.

 

At Oculus, we make sure our in-person and live training programs are fun, engaging and interactive. It is what our learners and customers demand. They may not be all that easy since we use only the most up-to-date, research-based training methods, but they’ll keep your learners on the edge of their seat. There certainly won’t be any snoozers in the back of the room. With the help of our experienced trainers, you can teach your team new tricks without them even knowing it. It is really that easy. Try us out today.

Our most popular delivery options

 

There are many great ways to deliver Oculus customer service training programs. Below you will find three of the most popular options for customer service and sales training. You can choose one or combine all three to ensure that your training will stick!

Why work with mystery shopping companies?

Selecting a partner from a list of mystery shopping companies can be no easy task!  We know how long that list is since they are all of competitors!