Onsite Mystery Shopping

Understanding what is happening when a customer visits your location is important. Since you can't be there to oversee every situation, why not have a secret shopper or auditor visit and evaluate what is happening with your sales, service, or cash integrity? Many organizations, particularly in the hospitality industry, use onsite mystery shopping reports to better understand their current sales and service process with both typical and atypical customer profiles.

It all happens in 3 easy steps! 

Step 1: You tell us what you want to evaluate and when.
We have some standards that we can provide or you can pick your own.

Step 2: We visit your location, record the experience and offer feedback
Once you have confirmed your requirements, we will conduct the onsite audit.

Step 3: We send you a summary report.
The report will explain what happened and provide some tips for improvement. Once you have your report, you are welcome to review the findings with your Culture Account Director.



Onsite Mystery Shopping Options

Here are our 3 most common auditing options.


Cash Integrity Audits

Ensure that your team members adhere to your company's policies and procedures, all the time, every-time!.

  • Recorded Audio
  • Custom Criteria Skills
  • Summary Report


Service Audits

Evaluate your service delivery to ensure that your team's performance is maintaining your brand promises.

  • Recorded Audio
  • Custom Criteria Skills
  • Summary Report
  • 24/7 Scheduling


Hotel Stay Audits

When a customer walks through your doors, do they receive an experience equal to or greater than that of your competition?

  • Recorded Audio
  • Custom Criteria Skills
  • Summary Report
  • 24/7 Scheduling
 Easy Advice
 You can see all of the summary reports, specific data and all details in our web-based reporting system.

Onsite Mystery Shopping Questions

We're awesome, and you'll see why when you review your first audit result. Each result will receive a personalized opportunity map that can be customized to fit your business factors and regional exceptions. Customization is king with Oculus!




Why are onsite shops so expensive?
Unlike other companies, we meet, train and coach our mystery shoppers in-house. They work for us and get paid a fair wage. This way we can ensure quality, and when an auditor arrives at your location, you get realistic results....

Do onsite shops come with a summary report?
Yes! A coach will be assigned to your account and he/she will generate an in-depth report describing what happened and tips to improve....

When can I schedule onsite shops to happen?
That is easy! We will schedule your shops at anytime. We work 24 hours per day, 7 days per week! ...


Read more FAQs

How does an extra
sound to you?

Your training and mystery shopping investment does pay for itself and then some when your team members perform well. Let's take this conservative example calculation:

*Calculations are based on example data. (New Customer:$100 + Upsell:$10 + Repeat Customer: $100 x 2 Shifts) x 220 Days.

I just called to say, "I love you"!

Need to audit your telephone calls? Read more about telephone mystery shopping options.