Features, features and more features

Our mystery shopping and auditing products are loaded with great features. We have summarized the details on the telephone mystery shopping and onsite mystery shopping pages, but below, you can find the full list of features available to you. Should you have any questions, send us an email and we will be happy to review all of the features.

Custom Package
You can also build a custom mystery shopping and training package that suits your needs. And you can save up to 50% by packaging your services.

Build Your Package

 

Packed with

Features

We have many choices for every taste!
All you have to do is use the options available!

 
 
<span class='font-proximanova-bold'>Mystery Shop Call</span> Types
Mystery Shop Call Types

Choose from any of our audit types

  • Cancellation
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Competition
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Complaint
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Confirmation
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Dining
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Information
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Inquiry
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Experience
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Reservations
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

    Details
  • Sales
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

    Details
<span class='font-proximanova-bold'>Reporting and </span> Analytics
Reporting and Analytics

Tons of options just for you!

  • 24/7 Reporting Access
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Chatter Groups
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Customizable Reports
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • PDF Reports
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Notification Emails
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Employee Linking
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Month to Month
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • Year Over Year
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • E-learning Completion
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

  • 3 Attempt Calls
    Telephone

    Unlimited Customizations

    In-Person

    Integrity

 

Mystery Shopping Features Questions

We strive to ensure that our mystery shopping programs are feature rich. That means that our customers don't have to worry about switching things up and making changes to their program.

 

 

FAQ

Why do I have to provide an email to access your system?
From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any promotional spam emails. We hate them too! If you access our Web-based Reporting, Chatter and Salesfo...

Telephone secret shop coaching tips
7 great tips to take your telephone secret shop call and turn it into something to help your business grow. By Ai Ming Tappin, Oculus Training You have been anticipating the moment that your telephone secret shop report shows up in your inbox. Yo...

 

Read more mystery shopping features FAQs

Don't get lost in the sea of features, we get the message.

Contact us to start building your own special features to float your boat!