Telephone Mystery Shopping FAQ

Why do I have to provide an email to access your system?
By: Kevin James Saunders | On: February 7, 2017

From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any prom...

What if someone doesn’t do well?
By: People Care Support | On: April 18, 2015

It happens! When someone doesn't perform at a level that we feel meets the minimum standards, we will send you a specific notification letting you kno...

Are the mystery shops recorded?
By: People Care Support | On:

Yes! Our auditors will call your location, and the entire conversation will be recorded. Once we review the call for quality control, it is sent to yo...

What if we start recognizing a mystery shopper?
By: People Care Support | On:

RED ALERT! If you know who our shoppers are, it means that they are not being mysterious. We want to know this immediately so we can fix it. Shoppers ...

What are the hours?
By: People Care Support | On:

We can shop your location 24 hours per day, 7 days per week!...