Mystery Shopping FAQ

FAQ
Why do I have to provide an email to access your system?
By: Kevin James Saunders | On: February 7, 2017

From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any prom...

Telephone secret shop coaching tips
By: Kevin James Saunders | On: April 29, 2016

7 great tips to take your telephone secret shop call and turn it into something to help your business grow. By Ai Ming Tappin, Oculus Training You...

What are the hours for mystery shopping?
By: People Care Support | On: April 17, 2015

Our mystery shoppers work around the clock, 24 hours per day and 7 days per week. We have you covered....

What if we start recognizing a mystery shopper?
By: People Care Support | On:

RED ALERT! If you know who our shoppers are, it means that they are not being mysterious. We want to know this immediately so we can fix it. Shoppers ...

Does Oculus charge for customizations?
By: People Care Support | On:

No! We think that you should be able to audit whatever you want and not have to pay extra because your business requirements have changed. Just let us...

What happens when the caller cannot reach our location?
By: People Care Support | On:

Don't worry. Unlike our competition, we will actually attempt to call you back three times. After the three call limit is reached, we will send you an...

Can I change my monthly mystery shopping mix?
By: People Care Support | On:

Yes! Whenever you would like to change your mystery shopping type, you just have to let us know. Our Smart Start guide will provide you with some addi...