Customer FAQ

Why do I have to provide an email to access your system?
By: Kevin James Saunders | On: February 7, 2017

From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any prom...

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Are you boring your customer or creating some excitement?
By: Kevin James Saunders | On: May 6, 2016

By Judy Evitt As a reservations agent, we all know that we are in the business of ‘selling’ our property as the perfect place to stay. One of t...

How many training sessions would be best?
By: People Care Support | On: April 17, 2015

The choice is yours. We like to remind everyone that training is a continually evolving, so consistent training is key to success. Your trainer will l...

What if our brand has specific customer service standards that need to be followed?
By: People Care Support | On:

Not a problem. We will review your standards and incorporate them into our programs and customize our training material for ease of use....