FAQ

Gossip: Am I at Work or in High School?: Dealing With the “Mean Girls” in the Workplace.
By: Kevin James Saunders | On: November 21, 2018

By Joy Marlinga Gossip. Let's face it; it is part of our everyday lives and is usually associated with a negative connotation. What creates gossip, a...

FAQ
Why do I have to provide an email to access your system?
By: Kevin James Saunders | On: February 7, 2017

From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any prom...

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Are you boring your customer or creating some excitement?
By: Kevin James Saunders | On: May 6, 2016

By Judy Evitt As a reservations agent, we all know that we are in the business of ‘selling’ our property as the perfect place to stay. One of t...

Telephone secret shop coaching tips
By: Kevin James Saunders | On: April 29, 2016

7 great tips to take your telephone secret shop call and turn it into something to help your business grow. By Ai Ming Tappin, Oculus Training You...

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Presentation Disclaimer
By: Kevin James Saunders | On: April 25, 2016

Now, we stand by our information, but as with any great company, we need to have a legal presentation disclaimer on the information that we present. I...

FAQ
What does a reservation training session look like?
By: Kevin James Saunders | On: March 31, 2016

We have a lot of fun within our reservations training sessions. Below is an outline of what a training session generally involves: A discussion of...

FAQ
What is IMPRESS the Guest Reservations Training?
By: Kevin James Saunders | On:

The Oculus IMPRESS™ training program can assist your staff in their communication and training performance. The program is designed to provide your ...

FAQ
Can I add more animation time?
By: Kevin James Saunders | On: January 30, 2016

Yes! We would be happy to include additional animation minutes in your package. If you would like to add more animation, it will cost $150 per hour fo...

FAQ
Does white labelling cost extra?
By: Kevin James Saunders | On:

Yes. In order to white label your training, we will need to change all of our video design templates. Depending on your needs, this can cost an additi...

FAQ
How long does it take to make a recorded webinar?
By: Kevin James Saunders | On:

It takes about 5-10 days to research and write your customized script. If we receive your script approval within 2-5 days, it will take about 1 week f...