FAQ

You probably have a ton of questions! Who can blame you! We would be excited too after finding the perfect solution!! Below you can browse through the most common questions.

Our trainers are university educated with thousands of training hours under their belts! Don’t worry! You are in good hands.

Yes! Our trainers will organize a local test 72 hours prior to visiting your location. This will be billed as a part of your travel fees.

Yes! All of our trainers and mystery shoppers are vaccinated.

Generally, we can customize and build your training course within two weeks of our needs assessment call (discovery)! Well, unless you include 40 points to cover, we might need more time!

Not really! Once it is filmed, it is hard to make any changes since we would have to schedule another production. However, speak with your account manager to review options and associated second production fees.

It happens! You love your script and you want to say more. No worries. You can buy more words at 0.80 per word or add another e-learning block to your word bank!

As many as you want! We do not limit the topics as long as it fits within the allotted time.

From the moment we have the approved script, it takes approximately 4 weeks to produce the training.

Great FAQ! A recorded webinar is a webinar that is scheduled with your team. The live webinar is recorded and made available to your team for 12 months. It’s a great way to train new team members, or re-train your team throughout the year!

 

Read more about webinars >

This is a common FAQ! Yes! Our pricing does not include travel or accommodation fees. Since these fees can vary, they are hard to predict and include in our pricing.

One of the ways that we will try to save you money on travel is to combine your training with other trainings during the same week. By grouping the training with other clients, we can split the travel fees amongst everyone, thus, saving you money!

Read more about live training >
FAQ

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Contact Info

North America +1(604) 569 -3931

170-422 Richards Street, Vancouver, BC, Canada