Call Centre Training Course Overview

We can help you maximize your phone-based customer experiences with an Oculus IMPRESS™ call centre training program. Our one-of-a-kind telephone training program for call centres teaches your agents how to make a lasting impression for your business (over the telephone), while still generating revenue dollars. We know that call centres operate differently, and agents are expected to have advanced selling skills.

Keeping any employee motivated and on the path to learning can be difficult; and even more so within a call centre environment. The Oculus Call Centre  Training program will help you keep your team on the path to success, while maintaining an interactive learning environment that will make your agents proud. Some of the advanced service or selling skills that we can facilitate in your customized call centre? training program include:

  • Asking the right questions.
  • How to make a personal connection in a minute or less.
  • Understanding customer needs and wants.
  • Understanding and working with different personality types.
  • Providing unbelievable support to unbelievable people.
  • Thinking like a salesperson and not an agent.
  • Handling customer requests the customer service way.

Take your agents off scripts and formulas, and ensure that they are service providers. You will see an increase in sales and a decrease in complaints. A call centre training program with Oculus is more than a 1-day affair. We are here to support you and your staff to ensure that Oculus training will stick. Combining your trainer-led program with mystery shopping will help provide ongoing coaching and take your team to the next level in no time!

Oculus call centre? training will encourage your agents to be more than just another telephone voice and they will strive to keep your customers loyal. Through ongoing training support and suggested mystery shopping follow-up, your team will have no choice but to excel! 

What could your team walk out the door with?

  •  The ability to personally connect with your customers.
  •  How to provide exceptional service within a time limit.
  •  How to sell when no one is buying.
  •  Advanced complaint management skills.
  •  A firm understanding of your customer service and sales goals, and their role within them.

Delivery Options

Call centre training can be delivered with the options below

<b>Trainer-Led Training</b>

Trainer-Led Training
We visit you

<b>Webinars</b>

Webinars
A trainer via the web

<b>E-Learning</b>

E-Learning
24/7 pre-recorded learning

 

Unlimited Training Topics

Our call centre training programs already include many great research-proven topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely custom to your brand or operating standards.

Read More About Custom Training

 

What makes our courses special? Let us count the ways!

Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live sales training courses are customized to meet your needs and address your specific goals.

100% Customization

Online Availability

We know it is hard to train everyone at one time in one place, that is why you have the option to turn your sales training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Online Availability

Desktop Work Tools

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Desktop Work Tools

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our sales training programs include those hard-to-write SOP documents for your viewing pleasure.

Standard Operating Procedures

IMPRESS & RESPECT

Our trademarked IMPRESS and RESPECT sales training programs will train your team members with an easy to understand and memorable method.

IMPRESS & RESPECT
 

Training packages are available to ensure your training is reinforced.

$238
Monthly Membership
Get Quote

You could be training right now!

Look no further! Find out more by getting a quote from your soon to be favourite training company!

Contact Us

 

Start taking control of your incoming calls

Contact Us to make the right impression over the telephone, everytime!