Christine at Towneplace Sudbury
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Gigi’s Day at the TownePlace Sudbury

By Kevin James Saunders

We have all read lots of great articles and stories from many hospitality and customer service experts. They fill our minds with ideas on what we can ...

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Meet the team at Oculus Training Group.
Person Up!
By: Kevin James Saunders | On: October 18, 2017

Change. Is that a bad word? Do you feel a bit anxious, maybe even fearful when you find out there will be a few changes in your job description and co...

Meet the team at Oculus Training Group.
Team Love Language
By: Kevin James Saunders | On: April 18, 2017

Yes, it is true. I am divorced. Not once, but twice. GASP! Times two! I thoroughly enjoyed my float in the marriage parade, but then I had to watch as...

FAQ
Why do I have to provide an email to access your system?
By: Kevin James Saunders | On: February 7, 2017

From time to time, we might require that you provide us with an email address to access our system. Don't worry! We are not going to send you any prom...

Accountability: Admitting you’re Wrong Means You’re Strong
By: Kevin James Saunders | On: January 15, 2017

Taking Responsibility When it Matters the Most Anyone will tell you how great it feels to be right. You might get public recognition for it, but even...

Meet the team at Oculus.
Office Trolls
By: Kevin James Saunders | On: January 7, 2017

I have been on a health kick recently with the goal to reinvent myself. A stronger, happier and more confident me is the ultimate goal. I have been wo...

Complaint Management Training
Turning a complaint into a WOW
By: Kevin James Saunders | On: September 25, 2016

When you get a complaint from a customer, how do you react? Do you cringe, blame yourself, get defensive, or do you face it bravely, acknowledge the m...

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Learner Levels
By: Kevin James Saunders | On: August 31, 2016

Greetings Oculus clients! We have some exciting news that we would like to share with you regarding your mystery shop calls. After listening to ...

What does “Above and Beyond” actually mean when it comes to customer service?
By: Kevin James Saunders | On: July 8, 2016

By Joy Marlinga, Operations Coordinator at Oculus These days you often have so many options for one single product or service that you need, and ot...